Staff Guide
The staff dashboard at /staff is where you manage users, reservations, locations, and everything else that keeps Metrognome running. This guide walks through common tasks and how to find what you need.
Getting Around
Quick navigation: Press ⌘K to open the command palette and jump directly to any user, location, or resource by typing its name.
The sidebar organizes everything by category:
- Reports — Capacity, transactions, and Stripe data
- Billing — Credit packages, credits, and referral codes
- Inventory — Locations, resources, assets, and access gates
- People — Users and organizations
- Reservations — Bookings, lockouts, waitlist, and migrations
Capacity Overview
The Reports → Capacity panel shows key metrics about your locations:
| Card | What It Shows | Color Coding |
|---|---|---|
| Avg Bookings/Week | Average hourly bookings per week | — |
| Lockouts | Active monthly lockout count | — |
| Cancellations | Recent cancellation count | — |
| Waitlist | Unfulfilled waitlist entries vs. goal (10% of monthly studios) | Green at or above goal, yellow below |
| Insured | Insured lockouts as a percentage of all active lockouts | Green ≥50%, yellow ≥25%, red below 25% |
Common Tasks
Most of what you'll do falls into a few categories:
People
Managing users and organizations—individual accounts and shared credit pools.
Scheduling
Managing bookings—hourly reservations, monthly lockouts, tours, and the waitlist.
Inventory
Managing locations, resources, and equipment—the physical stuff.
Access Control
Understanding how door access works—from customer codes to physical locks.
What You Can Access
Your role determines what you see in the staff dashboard:
- Staff can view and manage users, reservations, and resources—including user approvals, impersonation, and reports
- Admins have full access including finance, system settings, role management, and user banning
Staff roles can be scoped to specific locations—you'll only see data for your assigned facilities.
If something's missing from your sidebar, you may not have permission for it. Talk to an admin if you need access.
→ Roles & Permissions — Full details on what each role can do