Inquiries

Inquiries track inbound contact from prospective and current members — whether through the website, phone, email, SMS, social media, or walk-ins. Use them to log every touchpoint and follow up.

Finding Inquiries

Go to Staff → Inquiries to see all contact records.

From the list you can:

1. Search by name, email, phone, or message content
2. Filter by status, channel, or type (all combinable)
3. Sort by date, last updated, or status
4. Click any row to view details

The list shows:

Column	What It Shows
Date	When the inquiry was received
Channel	How they reached out (Website, Phone, etc)
Type	What it's about (Studio Interest, etc)
Status	Current workflow state
Name	Contact name and email
Location	Related location (if any)
Message	First 40 characters of the message

Status Meanings

Status	What It Means
New	Just received, not yet reviewed
Contacted	Staff has reached out to the contact
Converted	Contact became a member or took action
Closed	No further follow-up needed

Channels

Channel	When to Use
Website	Submitted through the public contact form
Phone	Called in
SMS	Texted in
Email	Emailed directly (not through the contact form)
Social	Reached out via social media
Walk-in	Showed up in person

Inquiry Types

Type	What It Covers
Studio Interest	Interested in renting a studio
Waitlist Request	Wants to join the waitlist
Reservation Help	Needs help with an existing booking
Group Membership	Organization or group inquiry
Billing	Payment or billing question
Technical Issue	Problem with the website or app
Other	Anything else

Logging an Inquiry

When someone contacts you outside the website — by phone, text, email, social, or in person — log it so the team can track and follow up.

1. Go to Staff → Inquiries
2. Click Log Inquiry (top right)
3. Select the Channel — how the person reached out
4. Fill in the form:
5. Type — What they're asking about
6. Date/Time — When the contact happened (optional, defaults to now)
7. Name, Email, Phone — Contact info you have
8. Location — Related location (if applicable)
9. Notes — What they said or what was discussed
10. Click Submit

For website channel, the standard contact form is shown instead — useful when logging a contact form submission on someone's behalf.

Website Contact Form

When someone submits the public contact form at /contact, an inquiry is automatically created with the Website channel. The form collects reason-specific fields like studio size, city preference, or organization name.

A notification email is sent to the location's designated staff contact (or hello@metrognome.com if none is assigned).

Viewing an Inquiry

Click any inquiry to see its full details:

• Channel, type, and status
• Contact information (name, email, phone)
• Message or notes
• Related location (linked to the location page)
• Additional context fields from the contact form (studio size, city, referral source, etc.)

Deleting an Inquiry

From either the list or the detail page, click Delete and confirm. Deleted inquiries are soft-deleted and won't appear in the list.

Tips

• Log everything — Even quick phone calls. Patterns in inquiry types and channels help identify what prospective members need.
• Use filters — Filter by New status to see what needs attention.
• Check for existing users — The contact form links inquiries to existing user accounts when the email matches.