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Locations

Locations are physical Metrognome facilities where customers book studios. Each location has its own address, timezone, pricing, and Stripe account. This guide covers managing locations in the staff dashboard.

Finding Locations

Go to Staff → Locations to see all facilities.

From the list:

  1. Use the search bar to find by name or address
  2. Use filters to narrow down:
  3. Type — Metrognome, Venue, Retail, or Competitor
  4. Status — Active, Inactive, Maintenance, or Coming Soon

Click any row to open the location detail page.

Creating a Location

Go to Staff → Locations and click Add.

The create form walks through five sections. Fill in the required fields and click Save.

Required for creation:

  • Name — The facility name customers will see
  • Type — Cannot be changed after creation, so choose carefully
  • Status — Whether the location is available for bookings
  • ZIP Code — Used for address lookup
  • Timezone — Critical for displaying reservation times correctly
  • Stripe Account ID — The connected Stripe account for payments

Editing a Location

Click any location to open its detail page. The form is organized into seven tabs.

Basic Tab

The essentials: what the location is called and whether it's available.

  • Type — Read-only after creation
  • Status — Controls visibility and booking availability (see Status Meanings)
  • Name — Display name shown to customers
  • Description — Public description for marketing pages
  • Opened Date — When this location opened (used for reporting)
  • Notes — Internal notes only staff can see
  • URL Slug — Creates a public landing page at metrognome.com/<slug> (e.g., cherry-city → metrognome.com/cherry-city). Share this URL with customers or use it in ads — it's the primary link for each location

Address Tab

Physical location details. Getting the timezone right is critical—it affects how reservation times display to customers.

Use the Search Address field to auto-fill everything. It populates street address, city, state, ZIP, timezone, coordinates, and neighborhood from Google Places.

You can also fill these manually:

  • Street Address, City, State, ZIP Code — Standard mailing address
  • Neighborhood — Area name (e.g., "Old Town")
  • Timezone — IANA format like America/Los_Angeles. Must match the physical location
  • Latitude/Longitude — GPS coordinates for map display
  • Parking Information — Instructions shown to customers (e.g., "Free parking in rear lot")

Contact Tab

How customers can reach the location, and who manages it internally.

  • Phone, Email, Website — Public contact info shown on marketing pages
  • Community Manager — Staff member responsible for this location. This person receives waitlist inquiries, reservation help requests, and lockout notifications (creation, cancellation) for this location

Images Tab

Photos for the location, organized by how they're used. Upload images up to 20MB in JPEG, PNG, or WebP.

  • Main — The hero image shown in location listings and cards
  • Floorplan — Visual layout of the space (helpful for customers choosing studios)
  • Marketing — General promotional photos
  • Event — Photos from events at this location
  • Gallery — Multiple images that appear in a carousel. Drag to reorder them

Directions Tab

Step-by-step wayfinding instructions sent to customers before their booking.

To add directions:

  1. Click Add Step
  2. Enter a title (e.g., "Enter through the main lobby")
  3. Optionally add a description and photo
  4. Choose who sees this step:
  5. All guests — Everyone visiting this location
  6. Specific area — Only guests in a particular wing or floor
  7. Specific resource — Only guests booking a particular studio

Drag steps to reorder. Customers see these in their confirmation emails and booking details.

Pricing Tab

Default pricing that resources at this location inherit. Individual resources can override these values.

Base Rates

  • Monthly Rate ($/sq ft) — Used to calculate monthly studio prices based on square footage
  • Hourly Rate ($/sq ft) — Used to calculate hourly booking prices
  • Peak Multiplier — Applied during peak hours. Set to 1.5 for 50% higher rates, 2.0 for double, etc.
  • Tier — Pricing tier classification for this location

Marketing Price Overrides

These control the "From $X/hr" and "From $X/mo" text on marketing pages:

  • Min Hourly Price — Override the displayed minimum hourly price
  • Min Monthly Price — Override the displayed minimum monthly price

Normally these are calculated automatically from actual resource prices. Use overrides when you want to advertise a specific starting price (e.g., for a promotion) regardless of what resources actually cost.

These affect the location's landing page, the global /hourly and /monthly pages, and location cards throughout the site. Both Active and Coming Soon locations are included when calculating the global minimum price.

Rounding: Monthly card prices round up to the nearest $5 (e.g., $147 becomes $150). ACH bank payments use standard dollar rounding.

Insurance

  • Insurance Available — Toggle on to let customers purchase insurance with bookings
  • Insurance Mandatory — Toggle on to require insurance for all bookings at this location

Integrations Tab

Connections to external services.

  • Stripe Account ID — Required. The Stripe Connect account that receives payments for this location
  • Stripe Product ID — Optional reference to a Stripe product
  • UniFi Members Group ID — For door access control. Members at this location are added to this UniFi Access group

Status Meanings

Status What It Means
Active Open and available for bookings
Inactive Hidden from public, no bookings allowed
Maintenance Temporarily unavailable, shown with status indicator
Coming Soon Not yet open but visible for marketing

Location Types

Type Description
Metrognome Standard Metrognome facility
Venue Event venue or partner space
Retail Retail location
Competitor Competitor location (for tracking)

Deleting a Location

Locations with resources cannot be deleted. Delete or reassign all resources first.

  1. Open the location detail page
  2. Click Delete and confirm

Deletion is soft—the data is preserved but hidden.