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Lockouts

A lockout is a monthly studio subscription—ongoing access to a private studio with recurring billing. This guide covers creating, updating, and canceling lockouts.

Finding Lockouts

There are a few ways to find existing lockouts:

  • From the staff dashboard, click Lockouts for a filtered view
  • From Reservations, filter by resource type to show only monthly studios
  • Press ⌘K and search for the member's name

Creating a Lockout

From the staff dashboard, click Create Lockout, or from Reservations, click Add Lockout.

1. Select the Member

Choose an existing user or create a new one. Creating a new user sends them an invite to set up their account.

2. Set the Start Date

Pick when the lockout begins. This can be in the past or future. If the start date is mid-month, you'll see an option to pro-rate the first payment.

3. Choose Location and Studio

Select the location first, then choose from the available studios at that location.

4. Set the Price

The form shows the base price, but you can adjust it. You'll see both:

  • Card price — What they pay with a credit/debit card
  • Bank account price — A discounted rate for ACH payments

5. Apply Discounts (Optional)

  • Discount code — If there's a Stripe coupon to apply, select it here
  • Member referral — If they were referred by another member, select that person

6. Set Their Access Code

The system generates an access code automatically, but you can customize it. This code works for all their reservations and stays the same until you change it.

Click Generate to create a new random code if needed.

7. Choose Insurance

Select one of these options:

  • No insurance — The member must provide proof of their own coverage within 30 days
  • Insurance plan — Adds coverage to their subscription at an additional cost

The summary shows everything you've configured. When ready, click Generate Payment Link.

This creates a pre-filled checkout for the member. You can:

  • Show the QR code — If they're with you in person
  • Copy the link — To paste into a message
  • Email them — Sends a "Your studio is ready" email with the link

What the Member Sees

When the member opens the payment link, they see a checkout page with everything pre-filled:

  • Studio details and pricing
  • Option to add their own promo or referral code
  • Payment method choice (bank account for discount, or card)

After they complete payment:

  • The reservation shows as Pending until the start date
  • They can see their first billing date and when access begins
  • Their access code activates when the lockout starts

Updating a Lockout

To change a member's studio, adjust their price, or update their insurance, open the lockout from the reservations list.

What You Can Change

  • Studio — Move them to a different studio at the same location
  • Location — Transfer them to a completely different facility
  • Price — Adjust their monthly rate up or down
  • Insurance — Add, remove, or change their coverage level

When you change the studio or location, the price updates automatically based on that studio's rate. You can still customize the final price.

Price Preview

As you make changes, the form shows:

  • Original price on the left
  • New price on the right
  • A detailed breakdown of what's changing
  • Any credits the member has that will apply

Timing Options

Choose when the changes take effect:

  • Immediate — Changes happen today with prorated charges
  • Next billing cycle — Changes apply on their next billing date (no charge today)

If you choose immediate, the system calculates prorated amounts based on where they are in their billing period. Any credits on their account apply to the amount due.

Insurance Changes

If you're removing insurance or switching to "no insurance," you'll need to confirm the member has been informed they must provide proof of their own coverage within 30 days.

Saving Changes

Review all the details, add any notes, and click Save. The system updates the subscription in Stripe—you can verify the changes there if needed.

Canceling a Lockout

When a member needs to move out, open their lockout and click Cancel Lockout in the top right.

Cancellation Options

  • Cancel immediately — Ends access and billing right now
  • Cancel at period end — Keeps access until the current billing period ends

"Period end" means the end of their billing cycle. For example, if they pay on the 1st and you cancel mid-month, they keep access until the next 1st.

Changing Your Mind

If you chose "cancel at period end" and the member decides to stay, click Don't Cancel to keep the subscription active. This only works before the period actually ends.

Once you cancel immediately, the lockout is ended and shows the cancellation date.